Privacy Policy

1. Introduction

This web site is operated by WW Australia Pty Ltd A.C.N. 003 816 260 and Village Themepark Management Pty Ltd A.C.N. 010 919 623 jointly trading in partnership as Village Roadshow Theme Parks ("VRTP") which operates Village Roadshow Studios. . As far as is permitted by law, you agree when you use this web site to indemnify and release VRTP in respect of any claims, loss or damage incurred as a result of any error, omission or misrepresentation in this web site.

1.1 Village Roadshow Theme Parks

VRTP from time to time gathers information from parties with whom it deals for a variety of reasons including, in particular, to enable it to improve the nature of the services provided.

VRTP understands individuals' concerns regarding confidentiality and takes seriously its obligations in respect of all information it gathers. To safeguard that information, VRTP has implemented a program to ensure compliance with the Privacy Act 1988 (Cth) and the National Privacy Principles ("NPPs").

2. Why VRTP Collects Personal Information

2.1 Nature of Information

The information VRTP collects in most cases relates to productions but can relate to suppliers and other parties it deals with (for the purposes of this Privacy Policy all such people are described as "Customers"). Information is gathered for a range of purposes, including the provision of ongoing Customer support. VRTP treats all such information which is collected and identifiable as relating to an individual as Personal Information. It is this information which is described as "Personal Information" for the purposes of this Privacy Policy. This Privacy Policy outlines how VRTP deals with Personal Information.

2.2 Collection of Information

In accordance with the NPPs, where practical, Customers may deal with VRTP on an anonymous basis. However, as a provider of a wide range of services, VRTP frequently finds that it is necessary to collect Personal Information during the course of transactions. Personal Information may be collected about Customers via the following means:
(A) email;
(B) websites (including in some instances cookies);
(C) networking functions (e.g.: business cards);
(D) over the phone; AND
(E) information collected from third parties.

2.3 Information Given to Customers

When Personal Information is collected from a Customer, they are advised at the time of collection or as soon as practical after its collection as to:
(a) VRTP’S contact details;
(b) the purpose of collection;
(c) the fact that the Customer can gain access to the Personal Information;
(d) the types of organisations to which their Personal Information may be disclosed;
(e) any law that requires the Personal Information to be collected; and
(f) the key consequences if all or some of the information cannot be collected.

Where VRTP collects Personal Information about a Customer from a third party, and the Customer has not previously consented to that third party providing the information to VRTP, VRTP will, where reasonable and practical, provide the Customer with the following information about that third party:
(g) the third party’s contact details;
(h) the purpose of collection;
(i) the fact that the Customer can gain access to the Personal Information;
(j) the types of organisations to which their Personal Information may be disclosed by that third party;
(k) any law that requires the Personal Information to be collected; and
(l) the key consequences if all or some of the information cannot be collected.

2.4 Sensitive Information

VRTP will not ask a Customer for information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation, unless:
(a) the Customer provides their consent;
(b) the collection of that information is specifically authorised by law;
(c) the collection is necessary to lessen a serious or imminent threat to the health or safety of a person; or
(d) the collection of the information is necessary for the establishment, exercise or defence of a legal claim.

2.5 Customer Consent

Wherever practical, VRTP will obtain the express consent of Customers to the collection of Personal Information. In some situations, VRTP will interpret a Customer's actions as indicating that a Customer consents to the collection of Personal Information. This may occur where the Customer has provided Personal Information for a particular purpose and that purpose cannot be achieved without VRTP making use of the Customer's Personal Information.

2.6 What Happens if Personal Information is Not Provided

Where relevant, VRTP will endeavour to make Customers aware that VRTP may not be able to provide a proper service to them if Personal Information is not provided upon request.

3. Maintenance and Management of Personal Information

3.1 Who May View Personal Information

In general, only officers, employees or contractors of VRTP may view Personal Information.

VRTP will only grant access to parties other than VRTP’S officers, employees and contractors to view Personal Information where VRTP believes that access is necessary to achieve the purpose for which the Personal Information was collected. VRTP will only disclose Personal Information to parties other than VRTP'S officers, employees and contractors if:
(a) that disclosure is required to give effect to the purposes for which VRTP collected the Personal Information;
(b) the Customer has consented to that disclosure;
(c) VRTP believes that the disclosure may lessen a risk of harm to the health or safety of any person;
(d) VRTP believes an unlawful activity is being undertaken and the Personal Information is disclosed as part of VRTP’S investigation into this activity;
(e) VRTP is required by law to disclose the Personal Information; or
(f) the disclosure is required for the enforcement of a criminal law or a law imposing a pecuniary penalty or for the protection of public revenue.

3.2 International Transfers

If Personal Information is transferred overseas, VRTP will wherever practical obtain the relevant Customer's written consent before doing so. If obtaining the Customer's consent is not practical, then the information may still be transferred if, as part of the agreement for the transfer of that information, the other organisation agrees to comply with VRTP'S privacy obligations to that Customer.

3.3 Identification

VRTP does not use any prohibited identifiers (such as a tax file number) to identify its Customers.

3.4 Storage and Security

Personal Information may be stored in either hard copy form or on computer or both. Hard copy Personal Information is stored wherever practical. Personal Information stored on computer is wherever practical, password protected.

Where possible and practical, VRTP will endeavour to comply with recognised Australian and international standards relating to information security. VRTP regularly deletes and de-identifies Personal Information if the information is no longer needed by VRTP.

3.5 Updating Personal Information

VRTP regularly monitors the quality and accuracy of Personal Information that it maintains and where practical, updates that information on a regular basis. Customers can update their Personal Information at any time by contacting VRTP'S Privacy Officer.

4. Minors

VRTP has adopted the position proposed by the Privacy Commissioner that a young person is able to give their consent when he or she has a sufficient understanding and maturity to understand what is being proposed. When obtaining personal information from minors, VRTP staff will make an objective determination before collecting that information as to whether the persons involved would be able to provide informed consent to the use of their personal information.

5. Access to Personal Information

Customers may access their Personal Information by contacting VRTP'S Privacy Officer. Access is generally granted within 30 days of that request. VRTP may impose a reasonable charge for access.

6. VRTP may Withhold Access to Personal Information

6.1 When Access can be Withheld

Access to Personal Information may be withheld in a number of circumstances. These include where:
(a) providing access would pose a serious and imminent threat to the life or health of a person;
(b) providing access would have an unreasonable impact on the privacy of others;
(c) the information is subject to confidentiality where the person who provided the information to VRTP did so expressly on the condition that it remains confidential;
(d) the request is vexatious or frivolous;
(e) the information relates to current or anticipated legal proceedings between VRTP and the person and the information would not be required to be discovered to a court;
(f) VRTP is in commercial negotiations with the person and the information would reveal VRTP'S intentions;
(g) providing access would be unlawful or VRTP is required by a law to withhold access; or
(h) providing access could prejudice the investigation or detection by VRTP or by a government body of an unlawful activity or some serious or improper misconduct.
Where VRTP does withhold Personal Information, VRTP may instead choose to give the Customer a summary of that information.

6.2 Written Reasons

If VRTP does withhold Personal Information, VRTP will provide written reasons.

6.3 Third Party Intermediary

If VRTP withholds access to Personal Information, VRTP will consider whether the provision of access to an independent third party will meet VRTP'S and the relevant Customer's needs.

7. Contractors

VRTP may from time to time employ subcontractors to provide services to it. In these situations, Personal Information may be collected about those subcontractors. This Privacy Policy applies equally to those subcontractors.

8. Who to Contact

If you have any queries with respect to this Privacy Policy please contact the VRTP Privacy Officer at c/o Warner Bros. Movie World, Entertainment Drive, Oxenford, Gold Coast Queensland 4210.

9. Modifications to This Document

VRTP may modify this Privacy Policy and the way it handles Personal Information at any time in its sole discretion.

10. Further Information

Further information on privacy can be obtained from the Privacy Commissioner at www.privacy.gov.au.

11. Copywriting

Provided the above conditions are followed, you may use the material on this web site for the purpose of research or study, provided your use is fair. It is deemed fair to reproduce no more than 10% of the number of words on this web site and to only use the material for class use or assessment.

You may not otherwise copy, reproduce, alter, distribute or display the material on this web site in any way without our prior written permission. Breach of this may render you liable at law for criminal and/or civil penalties. Our website content is protected by Australian and International copyright and trademark laws and you are not permitted to make any unauthorised use of its contents.

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